Terms & Conditions

Ownify is an online marketplace that connects buyers and vendors for the sale and purchase of goods. Ownify facilitates orders, payments, and delivery services through the platform.

All transactions must be completed through Ownify. Any attempt to bypass the platform is strictly prohibited.

To sell on Ownify, vendors must provide valid identification documents, accurate personal and business information, and payout details including Mobile Money or bank account information.

Ownify reserves the right to approve, reject, suspend, or remove any vendor account at its discretion.

Ownify charges a 10% commission on every successful sale made through the platform.

The commission is automatically deducted before vendor payouts, vendors agree to this structure upon registration, and Ownify may revise commission rates with prior notice where required.

Customer payments are processed through Ownify payment systems including Paystack and other supported providers.

Vendor earnings are disbursed after order completion and confirmation. Once a valid withdrawal request is approved, payout processing may take up to 2 to 3 business days based on Paystack payout policy and banking or Mobile Money network timing.

Ownify is not responsible for delays caused by third-party payment processors, financial institutions, network downtime, or compliance checks outside our direct control.

Delivery timelines vary based on availability, vendor readiness, destination, and logistics conditions. Delivery may take up to 7 days or longer depending on circumstances.

Customers may choose delivery or supported pickup station options where available. Additional fees may apply depending on the selected fulfillment option.

Vendors must ensure availability before listing items, keep listings accurate, maintain fulfillment standards, and respond promptly to order requests and platform notifications.

Failure to comply may result in suspension or permanent removal from Ownify.

Vendors may not move customers outside Ownify, share contact details to bypass the platform, or complete private transactions with customers acquired through Ownify.

Violations may lead to suspension, permanent bans, forfeiture of pending earnings, and legal action where necessary.

Customers may request returns or refunds according to the Ownify Returns and Refund Policy and must start the request within the stated return window for the relevant product type.

Eligible returns generally include wrong items, damaged items, defective products, missing parts, or products that materially differ from the listing. Approved refunds are processed through the original payment method and vendors must cooperate with valid return and refund requests.

Non-returnable categories include hygiene-sensitive and consumable goods such as underwear, lingerie, perfumes, cosmetics, opened skin care, wigs, earrings, supplements, groceries, baby care items, books, magazines, and other items marked non-returnable for health, safety, or authenticity reasons.

To return an eligible order, the customer should open the order inside Ownify, contact support or use the return flow where available, explain the issue clearly, and provide any requested photos or proof before drop-off, pickup, or inspection is scheduled.

Ownify may suspend or terminate accounts, remove listings that violate platform rules, and withhold payments in cases involving fraud, abuse, or unresolved disputes.

Identity verification is required for vendors. Fraudulent activity, abuse, or attempts to manipulate the platform are strictly prohibited and may trigger immediate enforcement action.

Ownify acts as an intermediary marketplace and is not directly responsible for product quality, vendor-provided information, or delays caused by logistics or external factors.

We still take reasonable steps to support smooth operations and dispute resolution.

Ownify may update these terms from time to time. Continued use of the platform means acceptance of the updated version.