Returns & Refund Policy
Effective Date: 2 September 2026
This policy explains how returns, quality checks, and refunds are handled for eligible orders placed through Ownify.
1. The Ownify return cycle
Customers should open the affected order in Ownify, request a return or contact Ownify support, and explain the reason for the return with any requested photos or evidence.
Once approved, drop-off or pickup guidance is shared. Customers generally have 3 days to hand over an eligible return after approval.
Returned items move to quality check in Tema within 3 to 4 business days, and technical or quality review usually takes 1 to 3 business days before refund execution.
2. Returnable goods
Eligible goods may include wrong items, visibly damaged goods, defective products, incomplete orders, or products that materially differ from what was listed on Ownify.
Return approval depends on the condition of the item, the return window, and whether the product is sent back with original packaging, accessories, bundled items, and proof of purchase where requested.
3. Non-returnable and restricted goods
For health and safety reasons, we do not accept returns for selected hygiene-sensitive categories including underwear, lingerie, perfumes, cosmetics, wigs, cleaning products, shaving products, skin care, baby care, earrings, supplements, masks, books, magazines, and grocery items.
4. Electronics and warranties
For warranted electronics, contact Ownify for a tax invoice and obtain a technical report from the nearest authorized service center where needed.
Remove passwords and personal data from electronics before returning them to avoid rejection.
5. Important return rules
Change-of-mind returns are not accepted where the factory seal has been opened.
Wrong items must be reported within 48 hours of receipt, and returned products should include all accessories, original packaging, and bundled gifts where applicable.