Privacy Policy
Ownify (“we,” Our,” or “us”) is a cross-platform digital marketplace dedicated to connecting independent third-party vendors with buyers. We are deeply committed to protecting your privacy, securing your personal data, and maintaining complete transparency in how we collect, use, process, and share your information.
This Privacy Policy governs your access to and use of the Ownify mobile applications, websites, and associated marketplace services (collectively, the "Platform"). By creating an account, onboarding as a vendor, browsing our listings, or completing a transaction, you explicitly consent to the collection and processing of your information in alignment with this policy.
01 Information We Collect
To deliver an efficient, interactive, and personalized marketplace experience, we collect various classes of information from our buyers, vendors, and store visitors.
1.1 Personal Information
We collect information that identifies you as an individual or directly relates to an identifiable user profile. This includes:
- Account Infrastructure: Your full name, email address, primary mobile phone number, and account access credentials.
- Location & Fulfillment Data: Physical delivery addresses, billing coordinates, and real-time geographic location details (where authorized through your device operating system permissions) to manage localized marketplace taxes and shipping logistics.
- Communications: Any documentation or textual history generated when you interact with Ownify support channels, submit feedback, or communicate with other users through our native internal messaging systems.
1.2 Identity Verification (Vendors Only)
To preserve platform integrity, discourage fraudulent vendor activities, and ensure transactional security, vendor onboarding requires mandatory identity authentication. We securely collect:
- Government-Issued Identification: Valid Ghana Cards, passports, or national driver's licenses.
- Corporate Documentation: Official business registration certificates, Tax Identification Numbers (TIN), or corporate certificates of incorporation where applicable.
- Verification Media: Live photographic captures (selfies) or brief video frames utilized exclusively to verify physical identity matches against provided documentation.
1.3 Financial Information
We gather necessary fiscal processing data required to settle consumer invoices and route scheduled vendor disbursements:
- Transaction History: Detailed records of items purchased, order values, processing times, and selected checkout methods.
- Disbursement Anchors: Mobile Money (MoMo) numbers, registered carrier network assignments, and commercial bank account numbers accompanied by specific branch codes.
02 How We Use Your Information
Ownify processes user information under defined lawful bases, including contractual performance, compliance with statutory state laws, and our legitimate operational business needs. Your data is used for:
- Account Management: Establishing, keeping active, and personalizing individual user accounts and multi-vendor display storefronts.
- Order & Fulfillment Architecture: Handling incoming consumer checkouts, updating cart states, coordinating physical courier routing, and facilitating necessary returns or chargeback resolutions.
- Financial Remittance: Engineering smooth, automated vendor wallet payouts via mobile money or institutional banking infrastructures.
- Identity Verification & Safety: Continually monitoring vendor submissions to prevent online marketplace scams, identity theft, and counterfeit sales profiles.
- Platform Optimization: Resolving application performance logs, compiling user journey metrics, running technical debug scripts, and building out new interface utilities.
- Regulatory Compliance: Adhering to statutory mandates under the Ghana Data Protection Act, 2012 (Act 843), tax remittance filings, and coordinating with official law enforcement instances if presented with legal warrants.
03 Data Sharing & Security
Ownify values your digital privacy. We do not sell, rent, lease, or trade your personal data to external marketing companies. Data transfers are strictly executed under explicit contractual data protection boundaries within the following scenarios:
- Buyer-to-Vendor Exchanges: Disclosing necessary delivery details, fulfillment instructions, and contact phone numbers to independent vendors so they may prepare and ship purchased goods.
- Integrated Service Integration: Sharing targeted payment information with licensed fintech aggregates (e.g., Paystack, Flutterwave, or partner telecom networks) alongside certified third-party background identity providers.
- Legal Mandates: Divulging user profiles when under explicit court directives, regulatory enforcement parameters, or when vital to prevent imminent financial loss or security breaches.
04 Your Rights & Retention
We preserve personal information only for the timeline required to manage active marketplace activities or satisfy institutional record-retention statutes (such as keeping financial deal registries for up to 7 years to satisfy revenue audits).
Depending on your jurisdiction and in total alignment with the Ghana Data Protection Act, you possess clear digital freedoms regarding your database footprint:
- Access & Portability: The right to request comprehensive summaries of the personal information records we maintain about you.
- Rectification: The right to request instantaneous corrections of inaccurate, incomplete, or out-of-date personal data fields.
- Erasure (Right to be Forgotten): The right to request the permanent deletion of your profile history, provided the data is not bound to active transaction disputes or mandatory compliance retention laws.
- Processing Restrictions: The right to object to or constrain specific data processing treatments.
05 Contact Us
If you have any clarifications, standard inquiries, data deletion requests, or formal privacy complaints, please contact our administrative data team directly:
Ownify Support Team
Email: ownify@ownifyglobal.com
Phone: +233 20 086 0792 / +233 50 783 8280
Location: Ghana