Returns & Refund Policy

01 The Ownify Return Cycle

When an eligible return request is initiated, the product must advance through our specific operational log chain to verify its condition before any funds are approved for release:

02 Non-Returnable Hygiene Items

To preserve stringent healthcare, public sanitary compliance, and consumer safety standards, certain categories of merchandise are completely excluded from our standard return rules. We accept returns on platform items EXCEPT for the following specialized categories:

03 Electronics & Technical Warranties

Electronics, appliances, and smart gadgets fall under specific diagnostic protocols because they often carry independent manufacturer protections:

• Warranty Invoicing: If an electronic asset exhibits a factory defect covered by an active manufacturer warranty, our support crew will provide an official tax invoice. You will be directed to visit the closest authorized brand service center in Ghana for immediate mechanical remediation or hardware replacement.
• Operational Diagnostics: If an electronic unit is returned directly to Ownify within the valid platform return window due to internal hardware failure, it must undergo our independent technical evaluation to isolate user fault from production errors.

04 Important Return Rules

To prevent platform exploitation and ensure balanced protections for our marketplace sellers, all users must adhere to the following strict transactional rules:

• Change of Mind Limitations: We do not offer refunds or returns based on buyer remorse, stylistic reconsiderations, or simple change of mind if the original factory box or protective plastic shrink-wrap seal has been altered, torn, broken, or opened.
• Wrong or Discrepant Deliveries: If you receive an item completely different from your ordered order profile, you must file a formal complaint notification within 48 hours of physical receipt. Claims made after 48 hours will be assumed accepted and final.
• Large & Major Appliances: Bulk oversized assets (such as heavy-duty refrigerators, commercial deep freezers, and industrial washing machines) cannot be returned via standard couriers. You must contact our support center directly to schedule special freight recovery teams.
• No Direct Exchanges: To ensure accurate bookkeeping within our multi-vendor engine, Ownify does not process direct item-for-item exchanges. If you need a different size, alternative color, or variation, you must return the original item for a qualifying refund and submit a completely new order request on the marketplace application.

05 Ownify Support

If you need step-by-step assistance with setting up an active item drop-off, tracking a return package in transit to Tema, or checking the status of an authorized payout, reach out to our service team: